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Services

Emergency Services

In an emergency dial 111 for Police, Fire or Ambulance

For non-urgent calls to Police, dial 105.  This service is to report any situation that doesn’t require immediate Police or Emergency Services attendance.  Emails can also be sent to 105.police.govt.nz  

As part of emergency preparedness 

  • Know your Rapid number
  • Ensure your Rapid number is easily visible
  • Ensure that fire and emergency service vehicles have clear access.  

Fire and Emergency NZ provides a rural fire safety checklist at

Rural home fire safety checklist 

Remember that Emergency Services can only help if they can get to properties safely.  This means that driveway access needs to be at least 4 metres by 4 metres (that is a 4 metres height clearance as well as 4 metres width) for emergency service vehicles.  To maintain access trees may need to be regularly trimmed along driveways.

Defibrillators

An Automated External Defibrillator (AED) is available at the Lighthouse Cinema.  This AED is in an external cabinet accessible 24 hours/day.  The combination lock number is available by phoning 111 

Other AEDs in Pāuatahanui are also available at

  • Judgeford Golf Club, 328 Paremata Haywards Road
  • The Morgans’ Golf Retreat, 332 Paekakariki Hill Road
  • BRANZ, 1222 Moonshine Road

These AEDs may not always be available but further information on accessing them can be found on the AED locator website AED Locations

Disaster management

Disaster management is coordinated by the Wellington Region Emergency Management Office - WREMO.  General emergency information is provided through the WREMO website.  www.wremo.nz

For Pāuatahanui, the Pāuatahanui School is the Community Emergency hub (formerly known as a Civil Defence Centre).   There is a published guide for setting up the hub up and operating it. 

Pauatahanui Community Emergency Hub Guide 

WREMO also has a plan for restoring utilities, services and transport links 

Lifeline-Utilities-Restoration-Times.pdf

The Community & Public Health (CPH) guide provides information about the quantities and products to use for treating drinking water in emergencies.

Storing drinking water for emergencies (CPH).pdf 

Neighbours

In a rural community such as Pauatahanui, neighbours can be the best source of assistance in an emergency.  Take the time to meet the neighbours, join a neighbourhood or road group, share contact information and information on resources such as tractors, chainsaws, emergency access, even firewood availability. Sharing equipment and resources helps create the community networks needed in emergencies.

Wandering Stock

Roaming animals can be dangerous and may create problems for road users and neighbours, and landowners may be found liable if wandering animals cause an accident. 

If there are stock on the road and they are a possible risk to road users call 

Police 111 or Animal Control at Porirua City Council on 04-237 5089

If there is no obvious place where they have got out or if it is not safe to move them, contact Animal Control at Porirua City Council on 04-237 5089

If the stock are not causing a danger to themselves or road users, check to see if there is an obvious point from which they have emerged, for example, an open gate or broken fence.  If safe to do so, return the animals to the nearby paddock and let the landowner know.

Alerts to locals about wandering stock can be posted via one of the local Facebook pages:

  • Pauatahanui Community Page
  • Pauatahanui Neighbourhood Group

Contact can also be made to the SPCA on 04 389 8044

Lighting a Fire

When wanting to light an open fire it is essential to check whether a permit is needed or if there are any conditions for lighting the fire that must be taken into account.  Obvious concerns are wind conditions, levels of recent rainfall and the potential for smoke travel across neighbouring properties. Fires burning for long periods of time need to be monitored and at the end must be dampened down and otherwise checked to ensure fires are out. Note that burying embers may NOT put out burning materials completely - fires can burn underground for extended periods of time and can reappear unexpectedly, especially in dry conditions.

All of these matters are covered by Fire & Emergency NZ,  through their website 

www.checkitsalright.nz

Entering an address on the website will provide information on the local conditions and whether a permit is required.  There is a quick, easy option for applying for a permit or for registering fires if they are large, even if a permit isn’t needed.  Registering will help to prevent unwarranted emergency calls about a fire.

Rural mail - Rural Delivery   

Rural Delivery is a service which needs to be applied for / enrolled into - it does not come ‘as of right’ to rural properties. For new house builds or property subdivisions,  the mail contractor will likely advise of the need to apply to join when a new letterbox is installed: 

https://www.nzpost.co.nz/personal/receiving-mail/rural-delivery#apply

NZ Post provides a detailed guide on the rural delivery service at Rural Delivery

The guide covers how to apply for the rural delivery service, whether delivery can be made to a gate or to an aggregated delivery point, and where to position a mailbox.

There are specific guidelines for the positioning of mailboxes. Not only does it make the postie’s job so much easier if these are followed, they may refuse to deliver if the mailbox is not accessible:

https://www.nzpost.co.nz/personal/receiving-mail/rural-delivery#rural-mailbox

The postie will also collect mail from rural mailboxes as long as the mail has the correct postage attached.  The letterbox flag on rural letter boxes is used to indicate there is mail to be collected.

The current rural posties are Derry & Nic Horgan ph 027-643-3206

Rapid Numbers 

The Rural Address Property Identification (RAPID) system is a standard numbering system for rural properties in New Zealand.  Emergency services use the RAPID numbers so they can quickly and accurately locate rural properties. 

When issuing a subdivision or building consent, Council assigns the property a number based on the distance to a property entrance from a clearly defined reference point, usually the beginning of the road on which the property is located.  It is calculated by the distance in metres from the reference point, divided by 10

On entering the road, emergency services know exactly how far, and on what side of the road, the property is. A plate with the allocated RAPID number is attached to a gatepost or other visible place at the entrance to the property where it can be easily seen from the road. 

Property owners must provide the road name along with their RAPID number when contacting the emergency services. It is the property owner’s responsibility to make sure they have a RAPID number and ensure that it is visible from the road. 

Broadband: wireless, fibre, copper line

Wireless broadband

Wireless rural broadband provides a generally good quality service across a network of local towers. The towers require line of sight so something as simple as trees in the wrong place can disrupt the signal. Wireless broadband capacity is allocated via subscription accounts, e.g. to Farmside, and is not unlimited. In times of high demand, wireless capacity may also be throttled back to ensure at least some connectivity to all subscribers.

Broadband via fibre and copper

While there may be a fibre cable going past a property, at the present time it is not connected to rural properties at an individual level - it is being used to upgrade connections to roadside distribution cabinets, from which signals are sent via copper cable to individual homes. The addition of fibre has significantly improved rural broadband provision via the copper network.

Entering an address into the National Broadband Map will show which of fibre, cable, wireless, ADSL & VDSL are available in particular areas: https://broadbandmap.nz/

If a rural property is not able to receive any of the above services, then subscribing to a satellite connection may be an option for internet and phone connection. 

Rubbish & recycling

Porirua City Council provides a weekly rubbish collection and fortnightly recycling collection.  Collection will only be for rubbish in the Council prepaid bags or Council-provided bins.  Rubbish bags can be purchased from the Council offices or local supermarkets, and charges for using the recycling bins are added to the rates bill.  Some local roads have collection points for rubbish rather than bags being picked up from gateways. 

If the rubbish or recycling service is not collecting from a property, or to find out about collection points, contact Porirua City Council ph 04-237 5089 or email Enquiries@poriruacity.govt.nz 

The Council website has a calendar for collection days and times

Recycling and rubbish calendar - Porirua City , as well  as information on what can be placed in the bins. Recycling collections - Porirua City

 
 
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